Translation of written materials

Interpretation of spoken words

Production of audiovisual material

Bilingual staff

Community volunteers

The Cooperative Extension Program will not rely on web-based translation services as these are many times inaccurate. It will not make use of formal or informal interpretation by minors and will not plan to rely on any form of informal interpretation or translation by LEP person's family members or friends. Where the LEP person chooses to use his/her own interpreter (at his/her own expense) instead of, or as a supplement to the free language service offered, special care will be taken to document that this was a voluntary desire and that competent free language assistance was offered.

LEP persons will be notified of services, changes in services, and complaint procedures. Notification of language services may include but not be limited to:

Posting translated signs in areas populated by the LEP persons;

Inserting translated notices in recruitment and outreach documents;

Disseminating information on media likely to be used by LEP persons (radio, television, newspaper);

Collaborating with local organizations to inform LEP persons about services. The Cooperative Extension Program will provide notice to all staff regarding language access policies and procedures. Faculty, staff, and volunteers working with LEP persons and those who have the potential to come in contact with LEP clients will be required to complete training that will include information on policies, procedures, accessing language assistance services, identifying language needs, working effectively with translators and interpreters, and working with individuals from different cultures.