Federal Agency: U.S. Department of Education
Federal Program Name: Federal Direct Student Loan
Assistance Listing Number: 84.268
Federal Award Identification Number and Year: P268K230147; P268K240147 - 2023
Award Period: July 1, 2022 – June 30, 2023
Type of Finding:
Criteria or specific requirement: Per the Code of Federal Regulations, 34 CFR 685.304(b), if a student borrower withdraws or graduates from school, exit counseling must be provided either electronically, by mailing, or by email to the student borrower.
Condition: Students who withdrew or graduated from the University did not receive exit counseling information.
Questioned costs: None.
Context: During our testing, it was noted that out of the 4 students selected who were required to receive exit counseling information did not receive it.
Cause: The University's processes and controls did not ensure that exit counseling was completed or did not retain proper support to indicate this process took place.
Effect: Students are not receiving the proper loan counseling which may contribute to not repaying loans to the Department of Education on time.
Repeat Finding: Yes, 2022-008.
Recommendation: We recommend the University review its policies and procedures around sending exit counseling information to students to ensure students are receiving proper counseling.
Views of responsible officials: There is no disagreement with the audit finding.
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