Information on the Federal Program: Federal Direct Student Loan Program (AL Number 84.268) – U.S. Department of Education
Criteria or specific requirement: 34 CFR 685.304(b)(3) - If a student borrower withdraws from school, exit counseling must be provided either electronically, by mailing, or by email to the student borrower within 30 days.
Condition: Out of a population of 26 withdrawn students, we sampled 5. Out of this sample, the University was unable to provide evidence of exit counseling notifications being sent to 4 students.
Cause: The University did not have a control in place to ensure exit counseling notifications were sent to withdrawn students timely.
Effect: The University is not in compliance with Title 34, Section 685.304 with respect to the referenced withdrawn students.
Recommendation: We recommend that the University establish controls to ensure that exit counseling notifications are sent timely once a student has been identified as a withdrawal.
Views of responsible officials and planned corrective actions: The University concurs with the finding. The University is currently utilizing the Banner Optimization to develop a message alert within the Student Portal (Wired) when a withdrawal date is entered. This will be fully functional in fiscal year 2025.
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