Students should submit a letter to their course instructor. The letter should describe the reasons for requesting a review of the final grade, and it should describe any extenuating circumstances the student believes support the request. The request should be submitted within one (1) week of when the final grade is posted.

After considering the student's appeal, the instructor must respond in writing to the student, stating whether the appeal is granted and stating the instructor's rationale for the decision. The online instructor has three (3) business days to review the request and notify the student of a decision.

At that point, the student can choose to appeal the instructor's decision within three (3) business days. They should fill out the KYSU Online Academic Appeal Form: Course Grade Change via Docusign. The student should attach the original letter to the course instructor, the instructor's response, and any additional documentation they would like to be considered in the next steps of review.

The student’s appeal will be reviewed by the Director of Online Education. The Director of Online Education will have five (5) business days to review the student’s appeal. During this time, the Director may consult with the instructor and other faculty administrators (e.g., Faculty Mentor, Subject Matter Expert, Provost).

The Director of Online Education will notify the student by letter via Docusign describing their decision and stating their rationale. If the student's appeal is successful at this point, the Director will notify the instructor and the Online Registrar by sending the Form and supporting documentation. If needed, the instructor and Registrar will coordinate further actions with the student to finalize a grade change.

If the student's appeal is unsuccessful, they can appeal one step further. To do so, they should write a letter explaining why they disagree with the decision of the Director of Online Education and what additional information or consideration the Online Advisory Committee should consider in their review of the student's appeal. In other words, a student should not expect to achieve a different outcome to their previous appeals unless they believe there is some compelling information that should give the Online Advisory Committee good cause to overrule the previous decisions of the course instructor and the Program Coordinator. The student should submit this additional letter with all the previous documentation through Docusign to for the Online Advisory Committee to review.

The Chairperson will distribute the student's appeal documents to the appropriate committee members. The Online Advisory Committee will vote on whether to approve or deny the student's appeal. The outcome will be determined by a simple majority of the entire Committee or relevant subcommittee members (who have the authority of the entire Committee with reference to Academic Appeals).