If current day information is delayed past the customer's funding deadline and the account is in a debit position, will the bank waive any associated overdraft charges?
Does the bank compensate in the event of a loss resulting from the University's inability to access information or initiate transactions through the electronic banking system? Explain and discuss any limitations.
What billing period options do you offer? How and when will KSU be billed for deficiencies?
How soon after the close of the billing period is the account analysis available to the customer? Is the bank's account analysis statement available online? How many months are these statements maintained on this service? What methods of physical and electronic delivery are available?
How are adjustments reflected on the account analysis? What is the cut-off date for the University to notify the bank of errors? How will corrections and adjustments be applied? For adjustments requiring credits back to the University, when will the credit be applied?
Provide all pricing information for Managed Payable services and include timeline from file submission to disbursement.
This pricing pro forma for Other Services should be included within the “Financial Offer” and submitted in hard copy and electronic formats in accordance with Section 50.
1. Provide a detailed pricing pro forma for Optional Services (i.e., loadable card services) not included within the standard banking services included. This should include any fees for the service, setup, and/or customization. This pricing pro forma for Optional Services should be included within the “Cost Proposal” and submitted in hard copy and electronic formats in accordance with Section 50.3.
The price quoted must be firm for the first two (2) years. The contract price may be adjusted at the conclusion of year four provided that a 90-day written notice is given to the Purchasing Division. Any adjustments allowed shall be firm for the duration of that two-year renewal period and must be approved by both the Contractor and the University Purchasing Division. Are you willing to provide ‘most-favored nation’ clause in the final agreement?
At the end of the second year of the contract, revisions in pricing may be requested by either party. Any increase in price must be accompanied by proof of an increase in the bank's cost of providing service and would be limited to the previous five years' change in the Consumer Price Index as published by the U. S. Department of Labor/Bureau of Labor Statistics preceding the contract anniversary date. In the event the requested revision is refused, the requesting party will have the right to withdraw from the contract.