including providing, on a timely basis, sufficient quantities of textbooks, special orders, specified editions (new, used, rental, and e-texts), and related supplies and academic materials.
The University expects the firm shall become involved in the academic, cultural, and social environment of the University and take advantage of opportunities to offer special merchandising.
The University is committed to providing exemplary customer service and expects the selected firm to provide prompt and timely responses to customers. Customers with special orders shall be assisted within 24 hours and all customer service complaints shall be investigated and resolved as soon as possible. The firms shall provide a monthly report of customer complaints and resolutions to the University and shall immediately notify the Executive Vice President of Finance & Administration of any complaints that may escalate to the attention of the upper administration of the University.
Total Sales per year
| FY2025 | 1,112,897.46 (Exclusive of Maymester) |
|---|---|
| FY2024 | 1,158,954.61 |
| FY2023 | 1,200,000.00 (Actual Number not available) |
| FY2022 | 1,292,967.88 |
| FY2021 | 1,393,035.96 |
| FY2020 | 1,239,350.94 |
Currently students are charged $37.00/credit hour for all needed course materials.
The University's acceptance of the Vendor's offer in response to the solicitation, indicated by the issuance of a contract award by Kentucky State University, shall create a valid contract between the Parties consisting of the following:
In the event of any conflict between or among the provisions contained in the contract, the order of precedence shall be as enumerated above.