• ■ Process/procedure for departments and student clubs purchasing merchandise.
• Student discounts or incentives
• Donations to support student organizations, departments, campus events and others interested in KSU.
• Special orders - e.g., customer requests, rings, etc.
• ■ Process and procedure for Veterans and other students who have third parties paying for textbooks and supplies.
• ■ Maintenance of all required course books in stock
• ■ Methods for collecting faculty requisitions (securing titles, publishers, and quantities from KSU faculty).
• New categories of merchandise, if any, to be added for sale.
• Pricing (including markup on cost and margins for all categories of merchandise sold).
• General book selections
• Access and supply of wholesale used books.
• Purchase terms and conditions of KSU inventory.
• New technology- e.g., Computers, laptops, tablets, software, book rentals, course packs, print on. demand. Also describe other technological changes that may occur over the term of the contract.
• ■ Policies regarding intellectual property ownership of faculty publications.

Part 8 – Internal Systems – 100 points maximum

Provide a description of internal system of your company for:

• ■ Inventory controls for textbooks, trade books, and general merchandise.
• ■ Recording, checking, and reporting sales.
• Control of cash and refunds.
• ■ Process for allowing students to charge textbooks to their KSU student account, collections, and bad debt write off/reserve.