• District, regional and corporate visitation schedule by job title. Include the length of the visit, who will be called upon, and what follow-up KSU can expect from such a visit.
• Type of ongoing written communication that KSU will receive from the Proposer's site, district, regional, and corporate offices. Include frequency, topics, and other pertinent explanatory data.
• Type and level of operational and financial results and related analysis detail that KSU can expect to receive and utilize as a management tool, as well as ad hoc reports as requested by KSU. Proposers should be candid as to the level of detail that will be provided relative to full disclosure on all costs associated with the contract.
• Methods you will utilize to ensure customer satisfaction with the bookstore services provided.
• Marketing strategies and promotions to both internal and external stakeholders.

Part 5 – Transition Plan – 50 points maximum

Provide a detailed transition plan. Specifically describe proposed start and completion dates. Describe the types and estimated amount of time from KSU staff that will be required

Part 6 – Personnel, Policies and Training – 50 points maximum

• Provide a staffing plan for the bookstore.
• Provide a description of your company's personnel policies including benefits and expectations.
• Provide a description of educational or training programs for managers, supervisors, and employees

Part 7 – Merchandise Policies, Programs and Procedures – 50 points maximum

Describe your company's policies, pricing, programs, or procedures proposed for use in the operation of the bookstore in the areas listed below. It is a KSU priority that students can purchase books in the most economic manner possible. Be specific with pricing policies for book buy-back, discounts, new and used book pricing, and general merchandise.

• Buy-backs
• Refunds.
• Faculty/staff discounts or incentives.