1. What are the top three challenges that you face with your current course materials operations/vendor that the institution hopes to resolve with a new provider? None
  2. What Commission percentages are you currently being paid for Digital and Non Digital Sales? 10% on General Merchandise
  3. What additional challenges (not mentioned in this RFP) with your existing bookstore operations would you like to see addressed with a potential transition? Perhaps additional hours of operation.
  4. 24. What signing bonus, scholarships, sponsorships or other financial incentives have been offered and/or paid by the incumbent bookstore vendor? In what year was this paid? $100,000 in store improvements in 2019; $25,000 in annual general scholarships since 2019.
  5. Please provide the last three years' worth of sales data including category breakdowns. (new books, used books, digital, inclusive/equitable access, rental, clothing, gift, convenience, technology, etc.) We have the totals but need the breakdowns please. See table below.
  6. Please describe how students utilize their financial aid in the campus store and if there are any restrictions.
  7. Of the fixtures that currently reside in the bookstore, will all remain for use by a new partner? Is there any unamortized expense the new partner must absorb upon commencing operations? Fixtures are University owned. No.
  8. What other school expenses must the campus store pay for (utilities, phone, internet, trash, etc.) and what are those costs? The University provides the space, VOIP phoneline, internet, wi-fi and all utilities.
  9. Is there any other provider of campus store services or merchandise sales that the school works with? (Off campus store, athletic website, publisher content provider, etc.) No.
  10. Do you utilize any sort of campus card program for the purchase of materials in the bookstore? If so, what company do you use to manage it? No.
  11. Are there any limitations on convenience offerings for food or beverage? Cannot be in conflict with our current vending or pouring rights contracts as detailed in the RFP.
  12. Are there any limitations on graduation related sales? No, but all items must have prior approval.
  13. What is your SIS, LMS and Point of Sale System on campus? Transact Campus