Upon initial contact with student either by telephone or in person, the DRC staff will complete an intake form and discuss operational procedures with the student. Student will be advised of documentation requirements.

Once student submits documentation, eligibility will be determined, and student will be notified of the decision within three business days. If documentation is insufficient, the student will be notified in writing of the reason for the insufficiency. Services will not be provided until the insufficiency is addressed by the student.

Once a student is determined eligible, the services will be determined by the DRC based on the documentation provided. Services will be documented and provided in writing to the student.

The DRC will prepare written faculty notification of accommodations, and the student will obtain faculty signatures on the notification form(s) and return to the DRC. Services will not be assured until the student returns the signed form(s) to the DRC.

After services are defined and forms are returned, services will be implemented immediately after the forms are sent out to instructors.

Upon any contact with students, the DRC will complete a written daily contact sheet detailing the nature of the contact.

Students are advised to seek the assistance of DRC staff in the event there is a problem with the services they are being provided.

Office hours for walk-in appointments are 9:30 am to 4:00 pm daily and also by appointment, unless specified through communication by DRC personnel.

Student documentation will be maintained in both paper and electronic files.

Daily contact logs will be maintained for all visitors via (email, phone or personal visit)

Telephone messages will be returned within 24 - 48 hours.

Emails will be responded to within 24-48 hours.

A shared, common email address will be maintained, and a shared calendar will be maintained.