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                "text": "FALL ENCAMPMENT 2019\nCHANGE\nTHE CULTURE:",
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                "text": "EXCELLENCE WITHOUT EXCUSE",
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                "text": "M. CHRISTOPHER BROWN II",
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                "text": "1886",
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                "text": "Thank You\nFOR YOUR HARD WORK!",
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                "text": "KENTUCKY STATE UNIVERSITY\nSENIOR ADMINISTRATION",
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                "text": "MCB2 & PDCA – FORESIGHT, INSIGHT, HINDSIGHT",
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                "text": "PDCA (plan-do-check-adjust) is the iterative four-step operationalization of the Deming continuous quality improvement cycle for organizational processes (e.g., Toyota).",
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                "text": "PLAN – establish objectives to target goals or outputs",
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                "text": "DO – implement the plan while collecting data for analysis\n* CHECK – study the actual results with a critical consideration of strengths and weaknesses",
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                "text": "ADJUST – make modifications to the original baseline to improve effectiveness and/or efficiency",
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                "text": "S.M.A.R.T. Goals",
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                "text": "SPECIFIC\nMEASURABLE\nATTAINABLE\nRESULTS-ORIENTED\nTRACKABLE",
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                "text": "Accreditation and accountability",
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                "text": "Shifting terrain in the marketplace\nAcademic alignment for sustainability\nFiscal health and vitality",
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                "text": "lity",
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                "text": "Demonstrate compliance with SACSCOC standards\nProduce significant increase in enrollment\nGenerate a consistent buzz about campus renewal\nEngagement with advocates, funders, and stakeholders",
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                "text": "Produce significant increase in enrollment",
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                "text": "Chartering and Colonizing Honor Societies",
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                "text": "Tuition Waiver MOUs post-HB 592 (2018)",
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                "text": "CONSIDERATIONS",
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                "text": "TRADITIONAL – coming of age",
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                "text": "COMPLETERS – give me my degree",
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                "text": "X needs vs. Y needs",
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                "text": "Every student should feel that KSU was built for them",
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                "text": "Huron utilizes the Student Lifecycle framework to approach enrollment management planning focused on enriching the student experience and enhancing retention.",
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                "text": "This model positions the student journey as a continuous cycle—with critical points of engagement throughout—beginning when students are first recruited and continuing through post-graduation when alumni need to be re-engaged for philanthropic and recruiting purposes.\nIt is crucial to consistently engage students at every stage\n\n- It is crucial to consistently engage students at every stage\nlifecycle as their needs evolve, strengthening support at individual milestones and enhancing their overall experience.",
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                "text": "It is crucial to consistently engage students at every stage\n  lifecycle as their needs evolve, strengthening support at individual milestones and enhancing their overall experience.",
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                "text": "To successfully execute a student-centered approach, institutions will need to flip the model and approach change by taking into consideration the experience of students to rationalize and effect change.",
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                "text": "Student Success Pillars",
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                "text": "There are four pillars critical to a student's success and satisfaction at an institution. Viewing the student experience through these four lenses may illuminate opportunities for institutional alignment and coordination.",
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                "page": 12,
                "type": "TITLE",
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                "text": "FINANCIAL CAPABILITY",
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                "level": 5
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                "page": 12,
                "type": "TITLE",
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                    "b": 238.08
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                "text": "SENSE OF BELONGING",
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                "level": 5
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                "page": 12,
                "type": "TITLE",
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                    "l": 524.64,
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                "text": "WELLNESS",
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                "level": 6
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                "page": 12,
                "type": "FIGURE",
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                "text": "",
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                "page": 12,
                "type": "TITLE",
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                "text": "FINANCIAL CAPABILITY",
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                "level": 6
            },
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                "page": 12,
                "type": "TEXT",
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                "text": "Students who are concerned with how they will meet financial responsibilities are less apt to be successful and satisfied with their experience.",
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                "page": 12,
                "type": "FIGURE",
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                "text": "",
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                "page": 12,
                "type": "TITLE",
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                    "b": 230.64
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                "text": "WELLNESS",
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                "level": 6
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                "page": 12,
                "type": "TITLE",
                "location": {
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                "text": "VALUES-BASED",
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                "level": 6
            },
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                "page": 12,
                "type": "TEXT",
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                    "b": 182.64
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                "text": "Student wellness, both physical and mental, must be prioritized and nurtured.",
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        "items": [
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                "page": 13,
                "type": "TITLE",
                "location": {
                    "l": 180.24,
                    "t": 519.12,
                    "r": 779.04,
                    "b": 425.52
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                "text": "THREATS TO KENTUCKY STATE\nUNIVERSITY'S FUTURE",
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                "level": 1
            },
            {
                "page": 13,
                "type": "TEXT",
                "location": {
                    "l": 526.56,
                    "t": 419.52,
                    "r": 849.84,
                    "b": 132.72
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                "text": "WORK QUALITY\n(pride in brand identity)\n\nCAMPUS COMMUNICATIONS\n(self-talk without sharing)\n\nBLAME ISSUES\n(asking who rather than what)\n\nPROFESSIONAL DEVELOPMENT\n(best-in-class learning)",
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            {
                "page": 13,
                "type": "TEXT",
                "location": {
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                    "r": 347.28,
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                "text": "OBSOLESCENCE\n(outmoded practices)",
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            },
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                "page": 13,
                "type": "TEXT",
                "location": {
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                    "r": 350.88,
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                "text": "DISORIENTATION\n(failure to benchmark)",
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                "page": 13,
                "type": "TEXT",
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                    "l": 174.24,
                    "t": 263.04,
                    "r": 395.04,
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                "text": "DEPERSONALIZATION\n(isolated office mentality)",
                "reading_order": 4
            },
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                "type": "TITLE",
                "location": {
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                "text": "ABSENCE OF CUSTOMER SERVICE\n(not competitive)",
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                "level": 6
            },
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                "page": 13,
                "type": "TEXT",
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                    "r": 502.32,
                    "b": 73.44
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                "text": "SUCCESSION/CROSS-TRAINING\n(fear of job loss)",
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    },
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        "items": [
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                "type": "TITLE",
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                    "b": 398.64
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                "text": "QUESTIONS THAT DISRUPT BUSINESS AS USUAL",
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                "level": 1
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                "page": 14,
                "type": "TITLE",
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                    "l": 135.36,
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                "text": "ASK THESE QUESTIONS:",
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                "location": {
                    "l": 135.12,
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                "text": "Why am I so committed to repeating what did not work the last time?",
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                "level": 0,
                "reading_order": 2
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                "location": {
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                    "b": 231.6
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                "text": "Would you be willing to search for a solution that is better than what any of us already has in mind?",
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                "level": 0,
                "reading_order": 3
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                "location": {
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                    "b": 151.92
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                "text": "What can we do this week that we have never done before to improve our effectiveness or efficiency?",
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                "level": 0,
                "reading_order": 4
            },
            {
                "page": 14,
                "type": "TEXT",
                "location": {
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                    "b": 85.2
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                "text": "BUSINESS AS USUAL IS A BUSINESS THAT DOES NOT SURVIVE!",
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            }
        ]
    },
    {
        "page": 15,
        "items": [
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                "page": 15,
                "type": "TITLE",
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                    "l": 183.6,
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                "text": "KENTUCKY STATE UNIVERSITY\nMUST CHANGE",
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                "level": 6
            },
            {
                "page": 15,
                "type": "TEXT",
                "location": {
                    "l": 36.96,
                    "t": 367.92,
                    "r": 655.92,
                    "b": 344.16
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                "text": "Netflix did not kill Blockbuster. Ridiculous late fees did.\nUber did not kill the taxi business. Limited taxi access and fare control did.\nApple did not kill the music industry. Being forced to buy full-length albums did.\nAmazon did not kill other retailers. Bad customer service and experience did.\nAirbnb isn't killing the hotel industry. Limited availability and pricing options are.",
                "reading_order": 1
            },
            {
                "page": 15,
                "type": "TEXT",
                "location": {
                    "l": 38.16,
                    "t": 332.88,
                    "r": 866.16,
                    "b": 309.12
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                "text": "Uber did not kill the taxi business. Limited taxi access and fare control did",
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            },
            {
                "page": 15,
                "type": "TEXT",
                "location": {
                    "l": 38.16,
                    "t": 298.08,
                    "r": 922.56,
                    "b": 272.64
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                "text": "Apple did not kill the music industry. Being forced to buy full-length albums did.",
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            {
                "page": 15,
                "type": "TEXT",
                "location": {
                    "l": 37.68,
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                    "b": 238.8
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                "text": "Amazon did not kill other retailers. Bad customer service and experience did.",
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            },
            {
                "page": 15,
                "type": "TEXT",
                "location": {
                    "l": 38.4,
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                    "r": 925.2,
                    "b": 202.56
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                "text": "Airbnb isn't killing the hotel industry. Limited availability and pricing options are.",
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            },
            {
                "page": 15,
                "type": "FIGURE",
                "location": {
                    "l": 105.12,
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                "text": "",
                "reading_order": 6
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            {
                "page": 15,
                "type": "TEXT",
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                    "b": 143.04
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                "text": "Technology by itself is not the real disruptor.",
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            },
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                "page": 15,
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                "location": {
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                "text": "Not being customer-centric is the biggest threat to all business.",
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    },
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        "page": 16,
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                "page": 16,
                "type": "TITLE",
                "location": {
                    "l": 174,
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                    "r": 782.16,
                    "b": 313.92
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                "text": "WHAT IS MY ROLE\nIN CHANGING THE CULTURE?",
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                "level": 6
            },
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                "location": {
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                    "r": 712.8,
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                "text": "AM I ON THE WAY TO PROGRESS?\n- OR -\nAM I IN THE WAY OF PROGRESS?",
                "marker": "-",
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                "level": 0,
                "reading_order": 1
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                "page": 17,
                "type": "TITLE",
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                    "l": 66.24,
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                    "b": 234
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                "text": "IT IS TIME TO\nCHANGE THE CULTURE",
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                "level": 6
            },
            {
                "page": 17,
                "type": "TEXT",
                "location": {
                    "l": 624.72,
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                    "r": 773.28,
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                "text": "NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER",
                "reading_order": 1
            },
            {
                "page": 17,
                "type": "TEXT",
                "location": {
                    "l": 586.8,
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                "text": "CHANGE THE Culture",
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            },
            {
                "page": 17,
                "type": "TEXT",
                "location": {
                    "l": 615.84,
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                    "r": 829.2,
                    "b": 276
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                "text": "The Breakthrough Strategy for ENERGIZING Your Organization and Creating ACCOUNTABILITY for Results",
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            },
            {
                "page": 17,
                "type": "TEXT",
                "location": {
                    "l": 590.16,
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                    "r": 874.56,
                    "b": 72.96
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                "text": "CHANGE THE game\nRoger Connors and Tom Smith\nBased upon Journey to the Emerald City",
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            }
        ]
    },
    {
        "page": 18,
        "items": [
            {
                "page": 18,
                "type": "TITLE",
                "location": {
                    "l": 232.08,
                    "t": 399.6,
                    "r": 725.28,
                    "b": 306.24
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                "text": "MCB2'S THREE R'S OF UNIT SUSTAINABILITY",
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                "level": 4
            },
            {
                "page": 18,
                "type": "TEXT",
                "location": {
                    "l": 212.4,
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                    "b": 249.84
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                "text": "Are we relevant (i.e., needed in the marketplace)?\nAre we respected (i.e., valuable in the marketplace)?\nAre we responsive (i.e., useful in the marketplace)?",
                "reading_order": 1
            },
            {
                "page": 18,
                "type": "TEXT",
                "location": {
                    "l": 213.12,
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                    "r": 815.76,
                    "b": 213.84
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                "text": "Are we respected (i.e., valuable in the marketplace)?",
                "reading_order": 2
            },
            {
                "page": 18,
                "type": "TEXT",
                "location": {
                    "l": 212.88,
                    "t": 203.76,
                    "r": 789.84,
                    "b": 177.84
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                "text": "Are we responsive (i.e., useful in the marketplace)?",
                "reading_order": 3
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    },
    {
        "page": 19,
        "items": [
            {
                "page": 19,
                "type": "TITLE",
                "location": {
                    "l": 248.16,
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                "text": "THE ONLY OPTIONS\nPRESENTLY AVAILABLE",
                "reading_order": 0,
                "level": 1
            },
            {
                "page": 19,
                "type": "TEXT",
                "location": {
                    "l": 227.04,
                    "t": 327.6,
                    "r": 663.6,
                    "b": 302.88
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                "text": "Play by the rules with a bigger bucket\nPlay by the rules with a better bucket\nChange the rules",
                "reading_order": 1
            },
            {
                "page": 19,
                "type": "TEXT",
                "location": {
                    "l": 227.04,
                    "t": 300.72,
                    "r": 657.12,
                    "b": 276.72
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                "text": "Play by the rules with a better bucket",
                "reading_order": 2
            },
            {
                "page": 19,
                "type": "TEXT",
                "location": {
                    "l": 227.52,
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                    "r": 449.28,
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                "text": "Change the rules",
                "reading_order": 3
            },
            {
                "page": 19,
                "type": "TITLE",
                "location": {
                    "l": 228.24,
                    "t": 222,
                    "r": 503.04,
                    "b": 198.48
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                "text": "A NEW CULTURAL MINDSET",
                "reading_order": 4,
                "level": 6
            },
            {
                "page": 19,
                "type": "TEXT",
                "location": {
                    "l": 225.6,
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                "text": "A growth mindset sees opportunities rather than obstacles, resources rather than roadblocks, and permanent solutions rather than temporary responses.",
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        ]
    },
    {
        "page": 20,
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                "page": 20,
                "type": "TITLE",
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                "text": "THE NEW INSTITUTIONAL ABCs: THINK DIFFERENTLY",
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                "level": 4
            },
            {
                "page": 20,
                "type": "TEXT",
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                    "l": 330.48,
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                "text": "Academic Outcomes",
                "reading_order": 1
            },
            {
                "page": 20,
                "type": "TEXT",
                "location": {
                    "l": 330.72,
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                    "r": 518.16,
                    "b": 198.24
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                "text": "Brand Identity",
                "reading_order": 2
            },
            {
                "page": 20,
                "type": "TEXT",
                "location": {
                    "l": 330.96,
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                    "r": 542.4,
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                "text": "Campus Culture",
                "reading_order": 3
            }
        ]
    },
    {
        "page": 21,
        "items": [
            {
                "page": 21,
                "type": "TEXT",
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                    "l": 14.88,
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                "text": "SUCCESSFUL TEAMS UNSUCCESSFUL TEAMS",
                "reading_order": 0
            },
            {
                "page": 21,
                "type": "TEXT",
                "location": {
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                "text": "EMBRACE Change They're AFRAID to Change",
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            },
            {
                "page": 21,
                "type": "TEXT",
                "location": {
                    "l": 14.88,
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                "text": "FORGIVE Others Hold GRUDGES",
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            {
                "page": 21,
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                    "l": 14.88,
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                    "b": 179.92
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                "text": "Want Others to SUCCEED Want Others to FAIL",
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            },
            {
                "page": 21,
                "type": "TEXT",
                "location": {
                    "l": 14.88,
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                "text": "Continuously LEARN New Things Think They KNOW IT ALL",
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            },
            {
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                "text": "They Talk about IDEAS Talk About People",
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        ]
    },
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                "page": 22,
                "type": "FIGURE",
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                "page": 22,
                "type": "TITLE",
                "location": {
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                    "r": 518.64,
                    "b": 208.8
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                "text": "LEADERS WHO DESTROY VS LEADERS WHO DELIVER",
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                "level": 3
            },
            {
                "page": 22,
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                "location": {
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                "text": "LEADERS WHO DELIVER\nVS\nLEADERS WHO DESTROY",
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            },
            {
                "page": 22,
                "type": "TEXT",
                "location": {
                    "l": 720,
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                "text": "LEADERS WHO DESTROY",
                "reading_order": 3
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            {
                "page": 22,
                "type": "TEXT",
                "location": {
                    "l": 555.84,
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                    "r": 648,
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                "text": "They share the maximum information they can",
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            },
            {
                "page": 22,
                "type": "TEXT",
                "location": {
                    "l": 722.64,
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                "text": "They share the minimum information they can get away with",
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                "page": 22,
                "type": "TEXT",
                "location": {
                    "l": 555.36,
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                "text": "They use their power mindfully and vigilantly",
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                "page": 22,
                "type": "TEXT",
                "location": {
                    "l": 731.28,
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                "text": "They use their power thoughtlessly",
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            },
            {
                "page": 22,
                "type": "TEXT",
                "location": {
                    "l": 552.96,
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                    "r": 650.64,
                    "b": 350.4
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                "text": "They create conditions for motivation to flourish",
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            {
                "page": 22,
                "type": "TEXT",
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                "text": "They use pressure, fear and hierarchy to motivate",
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                    "l": 554.88,
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                "text": "They are obsessed with performance and results They are myopically focused on results",
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                "page": 22,
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                "location": {
                    "l": 555.36,
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                "text": "They stamp on poor behaviour whatever the result",
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                "page": 22,
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                "text": "They tolerate poor behaviour if the result is OK",
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                "text": "You're getting a real education in leadership. 1. Some want to believe the worst about everything. It is not a reflection of you; it is a reflection of them. 2. Complainers aren't interested in solutions, they simply get high off of public grievances.",
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                "text": "UP Let us know how we can IMPROVE. WE WANT TO SERVE YOU BETTER.",
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                "text": "KENTUCKY STATE UNIVERSITY",
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                "text": "THE LION AND THE GAZELLE",
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                "text": "\"Every morning in Africa, a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up. It knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you're a lion or a gazelle; when the sun comes up, you'd better be running.\"",
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                "text": "\"Twenty years from now you will be more disappointed",
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                "text": "by the things that you didn't do",
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                "text": "than by the ones you did do.",
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                "text": "So throw off the bowlines.",
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                "text": "Sail away from the safe harbor.",
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                "text": "Mark Twain",
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                "text": "QUESTIONS AND ANSWERS",
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