Netflix did not kill Blockbuster. Ridiculous late fees did. Uber did not kill the taxi business. Limited taxi access and fare control did. Apple did not kill the music industry. Being forced to buy full-length albums did. Amazon did not kill other retailers. Bad customer service and experience did. Airbnb isn't killing the hotel industry. Limited availability and pricing options are.
Uber did not kill the taxi business. Limited taxi access and fare control did
Apple did not kill the music industry. Being forced to buy full-length albums did.
Amazon did not kill other retailers. Bad customer service and experience did.
Airbnb isn't killing the hotel industry. Limited availability and pricing options are.
Technology by itself is not the real disruptor.
Not being customer-centric is the biggest threat to all business.