KENTUCKY STATE UNIVERSITY POLICIES AND PROCEDURES
POLICY TITLE: Technology Complaints Policy
VOLUME, SECTION & NUMBER:
ENTITIES AFFECTED: Faculty Staff Students
ADMINISTRATIVE AUTHORITY: Information Technology
APPROVED BY: Kentucky State University Board of Regents
EFFECTIVE DATE: August 9, 2024
REVISED FROM: May 2014 Version of Policy
POLICY STATEMENT:
The purpose of this policy is to provide students, faculty, and staff information on the complaint process as it relates to the use of technology at Kentucky State University (KSU).
PROCESS:
Technology complaints are handled in the Information Technology (IT) department. IT strives to resolve complaints and concerns in an efficient and effective manner. Questions regarding this policy should be directed to the IT Help Desk.
Reporting
The first point of contact for students, faculty, and staff for technical complaints, questions, problems, and assistance is the IT Help Desk. The IT Help Desk may be contacted in the following ways:
By phone at (502) 597-7000