and newspaper inserts. The initial radio spots included voiceovers read by Frankfort residents that are also KSU alumni.
The university's partnership with a Strategic Enrollment Management consultant concluded the information gathering phase at the end of June. The consultants are drafting a final Strategic Enrollment Management Plan to include the summary of their findings and corresponding recommendations for actions moving forward. The completed plan will be delivered by the end of July.
The Student One Stop Shop (SOS) has partnered with the IT Department to implement a new Call Center software package – UC for Business that will allow all Enrollment Services calls to be routed through the SOS. The new desktop platform will greatly improve our ability to manage calls in an efficient manner as well as provide reporting capabilities that will assist with the assessment of call volume and processing. Callers will be notified of their place in the queue and offered the option to leave a message or continue to hold for the next available counselor. The desktop software will also allow additional staff to be trained and participate in the management of calls from their respective desks during peak high call volume times.
Spring 2013 Enrollment Services Program Highlights
Office of Admissions
As part of the Frankfort/Franklin County Initiative the Office of Admissions attended the Franklin County High School graduations at the Frankfort Convention Center.
Submitted data files of accepted and incomplete students to SEMWORKS as part of our (Customer Relations Management) CRM implementation. The CRM will allow us to communicate with prospective students in a timely manner.
Over 265 missing credential letters were mailed to transfer students along with 1,700 missing credential letters to first-time freshmen who have applied for Fall 2013.
18 new students were selected to serve as students' ambassadors for the upcoming school year. A week-long training will take place before school in August
The Admission Counselors attended 20 high school award nights within the state of Kentucky to include our service counties and others. During these award nights, students were presented with scholarship award certificates.
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