Current quality control measures that are in place include:
Bi-weekly food service inspections
Fall and Spring semester surveys
SGA Food Service Advisory Board.
Quality and service have been a concern throughout the contract. Meetings were held with the owner of Perkins Management over the summer of 2016 to discuss quality issues and their plan for improvement. Mr. Perkins has committed to regular visits to campus to meet with stakeholders.
While catering service has improved, there are still a number of quality issues and student complaints. To address these, there is now a bi-weekly call between, Mr. Perkins, the University's General Counsel, and the University's Vice-President of Business Affairs to discuss ongoing issues and plans for improvement.
Mr. Perkins was on campus on September 30, 2016 to discuss issues with University and student representatives and it was made clear that lack of improvement puts continuation of the contract at risk.
Should the University decide to evaluate other vendors, the appropriate time to begin that process would be at the end of the fall semester. This would allow sufficient time to issue an RFP, evaluate proposals and select a food service vendor for a summer 2017 transition. This option will be evaluated based on the quality of service from Perkins Management over the current semester.
The University spent approximately $18 million on goods and services in the last fiscal year. These purchases range from simple items such as office supplies to complex procurements of services and equipment.
The University is governed by the Kentucky Model Procurement Code, KRS Chapter 45A and has procedures in place that conform to those statutes. (Attached)
These procedures have not been revised since 2010 and as the University moves to the new ERP system, procedures will be reviewed and revised to reflect best practices. This will be true for all business operating procedures.
The University does not currently have a policy or procedure in place that address suppliers that are Minority or Women Owned. Purchasing will research policies in place at the other state universities and will bring a recommendation to the board in January.
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