Additionally all staff have worked to provide documentation for the system transition as requested. The work in this area, requires a thorough review of prior data and development of best practices for moving forward.
Bursar's Office
Work continues in the Bursar's Office on improving cash management procedures, training new staff and documenting procedures.
The fall student refunds have been processed and distributed; however, this process continues to be a struggle. Poor setup in Banner creates many problems in refund processes and results in a predominantly manual process that creates delays and has the potential for error. This process is a priority for change in the conversion to Oracle and the implementation team and the Bursar's Office staff are focused on improving the process.
Auxiliaries
The Winner's Circle (KSU Spirit Shop) opened August 13, 2106 for the freshmen Move- In Day. The Grand Opening was August 22, 2016. The store offers apparel, KSU gifts, Greek apparel, computers, laptops, school supplies along with drinks and snacks. The Winner's Circle stocks all of the hard copy textbooks for students to pick up.
Hours of operations
Monday – Friday
10:00am - 5:00pm
A renegotiation of the Xerox contract for printing services and multifunction devices has been completed. The new contract will save the University approximately $300,000 per year. New multifunction devices were installed throughout the end of September and early October.
Student Printing
Each student is allocated $40 per semester for printing in computer labs or through mobile printing. Students that exceed the $40 will need to add additional money using their T-Bucks account via Blackboard eAccounts Mobile, Phil Machine (located in the Student Center), and the Cashiers office. This process was put in place to lower University costs for printing in combination with the eTextbooks initiative and the renegotiated Xerox contract.
Food Service
Typically, a food service vendor is selected through a competitive bidding process. A request for proposals (RFP) is issued and the responses are evaluated and a contract is negotiated.
Perkins Management was selected on an emergency basis in the spring of 2015 when the prior food service company left before their contract was concluded. Proposals were solicited from several companies and Perkins Management was selected. Their contract expires on June 30, 2017 although the University does have the option to renew.
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