Timeline: Immediate Fall 2016

  1. Develop a communication plan that is effective and appropriate for the applicant based on where the student may be in the process.
  2. Develop customized communication plan through Recruiter that enhances the overall communication flow of the Office of Admissions
  3. Outline the timeline for engaging a prospective student throughout their selection process.

Timeline: Fall 2016

  1. Develop a student-centered atmosphere with exemplary customer service.
  2. Provide excellent customer service and assistance to all prospective students who are engaged with the Office of Admissions.
  3. Create an assessment process for continuous improvement.

Timeline: Immediate and Ongoing

Objectives/Strategies/Actions

Transfer Students

  1. Develop and enhance a transfer program for KSU.
  2. Develop a transfer center/office on campus with a Director, recruiter and (1) administrative staff representative.
  3. Develop a policy and procedures manual for transfer students.
  4. Develop a transcript evaluation process.
  5. Establish a networking relationship with all 16 KCTCS colleges to recruit prospective students to KSU, concentrating on the KCTCS colleges in our target market.
  6. Develop an online portal with a complete list of articulation agreements on website.
  7. Gather all current articulation agreements and MOUs to ensure KSU compliance.
  8. Take advantage of the CollegeSource Process through KnowHow2Transfer.

President, Transfer Enrollment Coordinator, Student Affairs, KCTCS Transfer Representatives

Timeline: Fall 2016-Fall 2017

  1. Capture data on transfer students to evaluate processes, procedures, and policies to improve services.
  2. Develop evaluation instruments to measure transfer student key performance indicators, retention, student success and student satisfaction (i.e. surveys).
  3. Establish baseline transfer enrollment to establish a goal for recruitment and retention efforts.
  4. Develop a transfer dashboard in the KSU data system.

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