KENTUCKY STATE UNIVERSITY Regular Meeting of the Board of Regents Office of Information Technology October 21, 2016 Julian M. Carroll Academic Services Building Frankfort, Kentucky

TRAINING

ERP Analysts will conduct End User Training with a focus on improving the adoption of the system and ensuring sustainability of training. Training is a continuous process that will continue until project completion. ERP Analysts will conduct sessions during multiple phases of the project to communicate the system requirements and functionalities as the project evolves. The ERP Analysts team will also validate all user documentation developed as part of the training cycle. The ERP Analysts training strategy includes competency testing that will be required for all users to complete in order to certify proficiency. Also, competency testing will ensure that KSU's users have adequate knowledge to operate the system according to each user's functional role. Only those who are proficient and have adequate knowledge to operate the system will be granted production access.

• A demonstration of Faculty Self-Service was held during Professional Development week for Faculty and Staff. Additional demonstrations will be held in October and November for students, faculty, and staff.
• Training will include a blended compliment of instructor-led sessions, online tutorials, and user manuals for self-study.
• To maintain office hours during training, there will be multiple training sessions offered on the same topic. ERP Analysts has agreed to be flexible with training in order to accommodate schedules. As a result, training may occur after hours including weekends, as well as open sessions where users may come in to get training or a refresher on any topic that is needed.

Training Schedule

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