Focus Area for Optimization

• Billing

  • Currently too complex, needs to be rebuilt
  • Ellucian and KSU team activities
  • Process Improvement Assessment to begin 2-3 weeks after contract is signed – 4 weeks duration
  • Consultants working along with KSU staff – to begin 4-6 weeks after contract is signed (follows PIA) – 3 months duration
  • On demand training Library to begin 1 week after contract is signed