Focus Area for Optimization
• Billing
- Currently too complex, needs to be rebuilt
- Ellucian and KSU team activities
- Process Improvement Assessment to begin 2-3 weeks after contract is signed – 4 weeks duration
- Consultants working along with KSU staff – to begin 4-6 weeks after contract is signed (follows PIA) – 3 months duration
- On demand training Library to begin 1 week after contract is signed