Director of Institutional Effectiveness

And

Campus Ombudsman 2007-2008

2007-2008 American Intercontinental University Large Private multi-campus institution Weston, FL

Heard and handled faculty /student grievances

Experience in protocols of Ombudsman work, and advocacy for students and faculty

Experience in Institutional Effectiveness- student learning and institutional outcomes

  • Direct 15 academic and Academic Support Service divisions in complying with regional accreditation requirements; direct logistics of site visits, and provide oversight for 60 unit reports per year. Senior member of the President's Cabinet; Member of the Management team of Directors and Vice Presidents managing a1000 student population campus.
  • Active team member in standardizing academic affairs protocols, such as learning styles student services procedure, and training for admissions personnel.
  • Created a Freshman program in the First Year Initiative- produced booklet for First Year Students on how to be successful – being used as a student retention tool.
  • Solved student concerns, inquires and complaints as Ombudsperson, successfully maintaining high student satisfaction and a consistent zero on monthly complaint logs.
  • Ensured a high standard of regulatory compliance in directing the preparedness for the Southern Association of Schools and Colleges (SACS) fall 2007 Re-accreditation visit.
  • Directed the implementation of Student Services Management Systems (SMS) to the Campus to improve all campus responses to student inquiries, concerns, and complaints
  • Selected Team Member of The Provost's Multi-campus Ad Hoc Academic Organization Advisory Council
  • Developed assessment instruments for campus training and division level events.
  • Highly involved in the development of the campus' 2008 strategic goals, objectives and strategies; ensured goals were linked to larger University mission, vision and core values

Dean, College of Arts and Sciences &

Chair and Assoc Professor, 1998-2007

Lynn University Boca Raton, FL

1998 - 2002

Dean College of Arts and Sciences

  • Successfully managed 1.5 m budget.
  • Received increased responsibilities throughout tenure.
  • Directed College Strategic Planning and Analysis in my college, The College of Arts and Sciences.
  • Directed, coordinated, and documented Vision/Mission for my College in line with University mission and vision
  • Put in place written purposes for programs