Director of Institutional Effectiveness
And
Campus Ombudsman 2007-2008
2007-2008 American Intercontinental University Large Private multi-campus institution Weston, FL
Heard and handled faculty /student grievances
Experience in protocols of Ombudsman work, and advocacy for students and faculty
Experience in Institutional Effectiveness- student learning and institutional outcomes
Direct 15 academic and Academic Support Service divisions in complying with regional accreditation requirements; direct logistics of site visits, and provide oversight for 60 unit reports per year. Senior member of the President's Cabinet; Member of the Management team of Directors and Vice Presidents managing a1000 student population campus.
Active team member in standardizing academic affairs protocols, such as learning styles student services procedure, and training for admissions personnel.
Created a Freshman program in the First Year Initiative- produced booklet for First Year Students on how to be successful – being used as a student retention tool.
Solved student concerns, inquires and complaints as Ombudsperson, successfully maintaining high student satisfaction and a consistent zero on monthly complaint logs.
Ensured a high standard of regulatory compliance in directing the preparedness for the Southern Association of Schools and Colleges (SACS) fall 2007 Re-accreditation visit.
Directed the implementation of Student Services Management Systems (SMS) to the Campus to improve all campus responses to student inquiries, concerns, and complaints
Selected Team Member of The Provost's Multi-campus Ad Hoc Academic Organization Advisory Council
Developed assessment instruments for campus training and division level events.
Highly involved in the development of the campus' 2008 strategic goals, objectives and strategies; ensured goals were linked to larger University mission, vision and core values
Dean, College of Arts and Sciences &
Chair and Assoc Professor, 1998-2007
Lynn University Boca Raton, FL
1998 - 2002
Dean College of Arts and Sciences
Successfully managed 1.5 m budget.
Received increased responsibilities throughout tenure.
Directed College Strategic Planning and Analysis in my college, The College of Arts and Sciences.
Directed, coordinated, and documented Vision/Mission for my College in line with University mission and vision
Put in place written purposes for programs