Recommendations
Appropriate personnel should consider the following recommendations regarding the noncompliance issues identified.
- ✓✓ The details of the noncompliance issues identified during this audit were provided to the Bursar Office for review and determination of the extent of any remedial action needed.
- ✓✓ The Bursar Office should ensure that all tuition and fees charged comply with the applicable Tuition and Fee Schedule as approved by the Board of Regents for the semester. Supervisory oversight could help to ensure tuition and fees charged are accurate, appropriate and complete.
- ✓✓ The Bursar Office should work with Information Technology to facilitate the process of recording students' book store charges to their accounts in the Banner financial system. A review should be performed to ensure that the proper amount of bookstore charges were applied to students' accounts.
- ✓✓ The Bursar Office should coordinate with the Registrar's Office. particularly the Veteran Affairs liaison, to ensure that veterans and their dependents covered by federal regulations are receiving the benefits they are entitled to.
Bursar Office's Corrective Action Plan
The Bursar Office concurs with and will implement the recommendations related to tuition and fee compliance.
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