• General Administration. There were issues noted regarding the general administration of the Bursar Office billing and collection activity.
• There is a lack of detailed policies and procedures to guide Bursar Office personnel in the performance of their job duties.
• There is a lack of monitoring to ensure vendors' invoices related to debt recovery services are accurate, complete, and charging Kentucky State University a collection fee in accordance with contractual terms.

Corrective Action Plan

Representatives from the Bursar Office have reviewed the results and are committed to addressing the issues noted. Corrective action plans are included in this report in the Observations and Recommendations section. We will continue to work with Bursar Office to ensure the actions taken are effective to address the issues noted.

Sincerely,

Ingram Zuck

Ingram Quick, CIA, CFE

Internal Auditor

cc: Kentucky State University Board of Regents Vice President of Business Affairs Kentucky State University External Auditors

Finance and Business Affairs Bursar Office Review January 2016

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