Kentucky State University
Student File Review (continued)
Upon discussion with Floarine Wilson, Director of Health Services, the University does not offer health insurance as there is no requirement for the student to be insured to enroll beginning in the Fall 2012. The University engages a third party broker, Neace Lukens to offer insurance options if the student wishes to enroll directly with the broker. There were no charges for insurance for the sample of students selected noted during testing. As such there are no findings.
Upon inspection of the information provided in item #14 above, there were four additional findings noted related to billing. The following two students should have been charged an application fee of $30; however, their account does not reflect such charges:
Manes M. Preptit, Student ID #11034168
Shelby E. Rodgers, Student ID #11007114
Additionally, the following two issues were noted:
Brittney R. Gately, Student ID #11030907 -
Brittney received the Presidential Scholarship which pays for tuition, room and board for double occupancy, fees, and a book stipend. This scholarship is renewable for 8 semesters. The student made a payment on her account totaling $310 for housing reservation fees. The scholarship was applied to the account resulting in the credit of $310. The amount has not been paid to the student, upon discussion with James Persley, Bursar he mentioned that housing reservation fees are not refundable to the student. This matter should be reviewed further as it appears based upon the description of the scholarship the housing reservation would be considered a fee, resulting in a refund to the student. Additionally, the student was charged a $15 parking fee, according to the fee schedule that should be $30.
Jonathan A. Perry, Student ID #11001847 –
Jonathan A. Perry has a $1,500 credit on his student account as he was awarded funds from the KSU Foundation. Upon initial discussion with James Persley, the credit amount is remaining on the students account because he has paid his tuition costs, fees, and books with federal financial aid. However, upon further discussion it appears that this money should be refunded to the student, as of the date of the report these funds have not yet been returned to the student.
Bursar's Office Student Finance and Collection - The following are recommendations based upon our observations, conversations with University personnel, and testing:
Upon discussion with James Persley and Millie McAnly, Coordinator Collections & Cash Specialist, the process of student billing includes manual processes which appear to be a