CONFIDENCE IN CONFLICT (2 hours) - Successful outcomes to conflict comes from understanding human behavior and the ability to influence others. This session will enable supervisors to identify the impact of the different conflict resolution styles, apply confidence building measures and implement strategies to resolve conflict effectively.

FUNDAMENTALS OF LEADERSHIP (2 hours) - Supervisors have the power to turn on or turn off productivity of the people who report to them. With a host of new challenges and responsibilities for new supervisors to tackle, this course focuses on leadership skills in communication, coaching, and conflict resolution; utilizing the concept of Situational Leadership.

■ CHANGE MANAGEMENT (2 hours) – Change can be a challenging inevitability for many people to accept. This is widely because of false conceptions that develop due to false information or the lack thereof. Participants in this course will:

Gain clarity on the nature of change

Learn how to prepare oneself and others for change

Receive practical change strategies to adapt to change

Learn to implement change within the workplace