The TRAC Software Solution (SaaS) - MS-PS-TRAC

Ricoh, Inc. is an e-solutions application service provider for the office and facilities services industry. We offer a software platform called TRAC Solution, to enhance the efficiency and reduce the operating costs associated with the management of facilities and services offered in a SaaS (Software as a Service) format. There are several products on the market that focus on these tasks individually; however, no product addresses multiple services simultaneously. Few are browser-based and most are closed architecture. TRAC addresses all of these issues in a comprehensive management application.

  • TRAC is flexible and can meet many needs:
  • System supports management of multiple service environments through a single platform (SaaS)
  • System is modular - any feature or module can be turned on or off, based on client requirements
  • System supports multiple entitlements - features and user rights are determined by user log-in. Views include customer/vendor, operations and management. User views only job-appropriate data
  • System is able to be integrated with other tools - Modules integrate with other third-party hardware and software components. System promotes automation from input through output to maximize integrity of data and productivity.
  • System can be accessed through any standard web browser, therefore it requires no additional hardware and minimal system support.
  • Comprehensive, customizable, real-time reporting. No more paper shuffling, key punching or exporting to Excel. Reports are set up to fit your specific requirements.

Implemented Modules

In order to address Kentucky State's specific requirements, Ricoh will implement the following TRAC modules.

Mail Module: The Mail module allows for tracking of any item as it is distributed throughout a facility. The features include:

o Automated package input via hand-held device or desktop

o Delivery manifests on-the-fly

o Barcode tracking labels

o Automated signature of receipt

o Mobile computing interface

o On-line volume tracking

o Real-time access to delivery signatures and history

o Standard, customized and ad hoc reporting

V3.6 Ricoh USA, Inc.