Ricoh will provide the following Services to Customer pursuant to this Service Order:

[Onsite] or [Remote] Fleet Management Services

[Onsite] or [Remote] Transformation Services

Consumables Management Services

Multi-vendor Management

TRAC Solution®

Intelligent Device Monitoring

@Remote Enterprise Pro

□ Equipment Repair and Maintenance Services □ Supplies □ Software Support

Supply

□ Software Support

[If Ricoh is including the costs of Services to be provided under a Statement of Work in the Minimum Service Fee, then include the following:]

Professional Services

Ricoh will provide the following Services to Customer pursuant to a Ricoh Statement of Work:

□ Project Management

Change Management Consulting

□ Document Workflow Consulting

Professional Services Engineering Block of Hours

□ ___

All other Services shall be agreed upon from time-to-time by Customer and Ricoh in writing.

Ricoh, in its sole discretion, shall provide such Personnel as Ricoh determines necessary to perform the Services [and to meet the Service Levels set forth in Exhibit B].

Ricoh will provide the following Personnel to perform the Services specified above:

Two (2) Full-time (Onsite)

(___) Full-time (Offsite)

___ (☐) Part-time (Onsite)

(.) Part-time (Offsite)

Either during any Ricoh Personnel's assignment to Customer or within one (1) year after the completion of such an assignment, should Customer directly or indirectly solicit, hire or otherwise employ any Personnel in any manner whatsoever to perform services similar to those Services provided to Customer hereunder or have any Personnel provide such services through a third party, then Customer shall pay Ricoh, as a one-time placement fee as compensation for the screening, hiring and training costs incurred by Ricoh with respect to the replacement of each such Personnel, a sum equal to one (1) years' salary for each such

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