Provide faculty support through professional development while taking advantage of the University's online teaching certification process.
Facilitate the process of developing an eight-week delivery carousel for graduate programs, with entry points to maximize student cohort matriculation to graduation.
Develop a comprehensive plan including operational procedures and mechanisms that will allow for 24/7 student support (to be provided by others).
Assist the University with accreditation processes and state authorization.
Assist the University with projections of initial investments, operating revenues, and expenses over a multi-year project.
Assist the University in determining the most advantageous financial model.
Participate in a partnership with the University in order to determine services to be provided, identify enrollment goals, and assess online program readiness.
Assist the University in determining the ideal operating structure for fully online programs.
o Develop and deliver professional development for faculty in areas such as instructional design, teaching online, ADA, etc. (months 3-12)
Develop and implement an 8-week template for online courses, to be used for multiple sub-term entries per year.
o Develop a plan for help desk and other technical support, in addition to advising via the call center, including a ticketing system, chat support, and a library of materials (months 4-6)
o Regular reporting shall occur throughout the first year and thereafter.
o Create an operational and oversight structure to manage the project and provide support for all aspects of creation of KSU online (month 1)
o I travel regularly to the campus to set up processes, make decisions, etc. (months 1-12)
It shall be the responsibility of Kentucky State University to provide appropriate guidance to the Contractor for the purpose of facilitating the successful completion of the projected work and work product development. The University shall also work collaboratively with the Contractor as needed. The University shall also be responsible for ensuring that payments to the Contractor are remitted in a timely manner.
The University shall also be responsible for providing the following:
Access to the University's CRM system
Purchase 110,000 names for potential recruitment
Access to the University's creative team and branding strategies
Point of contact (POC) in marketing/admissions/recruitment
Content for Contractor team onboarding and production of recruitment materials
Current policies and procedures for financial aid activities
Appropriate access to student accounts, data and other University systems
POC for online administration/oversight, academic programs and course development
Subject Matter Experts for courses
Working group to provide approvals/development feedback for course templates, standards and the like
Access to the University's existing help support structures
Access to the University's current processes and working groups for accreditation