• University will ensure that designated personnel provide timely feedback in relation to course content questions related to the restructure of content within the newly approved course template.
• Course Development:
• University will provide qualified SMEs to partner with the MLS team and build the academic content for new and redeveloped courses.
• University will provide oversight of such SMEs to ensure timely submission of required academic content and the timely turnaround of required approvals/edits of content.

APPROVALS: University will designate an official “approver” for each project. This person will act officially to accept each deliverable item from Contractor, and deem that deliverable as completed to standard. This person will also act as the source for and authority on any standard related to the associated project.

STANDARDS: University approvers will work with Contractor to establish a set of standards for each project. These standards will act as the guidelines for successful delivery of each item or service.

SURCHARGES: University agrees to pay a 10% surcharge for each applicable project task above should late submissions or delayed responses from University-designated personnel result in additional workload for the Contractor implementation team beyond the scope of the initial project. Project deadlines will be established at the beginning of the implementation project.

Such a surcharge will never be imposed without prior notification to University by Contractor and will not be frivolous in nature. The root issues leading to such charges are usually discussed and reported multiple times before discussion of an additional charge is broached. A surcharge is always assessed as a last resort when excessive lateness, non-responsiveness, or non-cooperation on the part of an agent of the institution requires a member or members of Contractor to go above and beyond the standard expectations to deliver an item or service. Such charges might also be assessed when the client organization makes changes to standards which were previously set by the parties, particularly after work has already been completed.

Example situations would be:

• An SME who becomes non-responsive for weeks at a time or misses multiple course development deadlines, resulting in a compression of work for the instructional design team to make a deadline – having to complete four weeks work in one week, for example.
• Staff requesting changes to items or services once they have already been completed to previously agreed upon standards, requiring Contractor to devote additional time to bring the items or services into compliance with the new standard.

o Collaborate with faculty/administrators to develop and enforce policies for online learning (months 3-5)

o Provide KPI-based oversight, including evaluation processes and coaching (months 7-12)