• Provide instructional design services and responsive course design and development, as well as instruction on best practices in online teaching.

as a landing point for incoming calls and will also initiate data-driven and responsive outbound calls. (months 6-12)

• Create an SOP manual that governs data policies for the CRM and student interactions. Assist the University in developing a financial aid model that is specific to its online programs and in compliance with Title IV requirements and other Department of Education (DOE) guidelines.

o Work shall be ongoing through months 1-12.

• Provide engagement and retention processes and operational procedures that can be implemented to ensure student success.

o Create dashboards to inform decisions about student advising and retention practices (months 6-12).

o Create a career exploration process for incoming students (months 6-12)

o Evaluation of existing programs (months 3-12)

o Support course development and instructional design, including developing a course template (months 1-3) This template will establish a University-branded experience for its online program as well as reduce design load on faculty and extraneous cognitive load on students.

As part of this project, Contractor agrees to provide the following services:

■ Contractor will provide a project coordinator who will act as the liaison between University personnel and the Contractor Design and Development Team as well as provide reporting on the development process to key stakeholders.

■ Contractor will coordinate with key stakeholders from University to conduct a needs assessment related to the development of an institutional course template and ensure that essential institutional policies and industry best practices are taken into account.

■ Contractor will provide design and development personnel to create a template outline for University approval. Three rounds of revision are included. Revisions beyond the allowance will incur an additional hourly fee of $100 per hour.

■ Contractor will provide design and development personnel to construct the approved course template within LMS for University approval. Three rounds of editing are included. Edits beyond the allowance will incur an additional hourly fee of $100 per hour.

o Transition selected existing courses to templated LMS experience (months 4-11)

• Contractor will map each existing course in Blackboard to the new template. In any courses where the content will not neatly fit within the new template, Contractor will engage with the University-designated subject matter expert (SME) to determine how best to adjust the content before making any changes. Once a course is mapped to the new template, Contractor will manually move all course content (instructions, assignments, quizzes, videos, and other assets) from the Blackboard version of the course and organize those assets within the new version of the course.
• Once a course has been fully transitioned, Contractor will review the course to ensure the course is complete and accurate.
• As part of this project, Contractor agrees to provide the following services: