• Supervise centers' staff in delivery of services to students.
• Direct tutorial programs according to established best practices, educational principles and current research.
• Confer with faculty, instructors and other academic coordinators to define services to be provided.

TENNESSEE STATE UNIVERSITY

2013-2018

Director of Graduate Programs

• Collaborated with departments to obtain graduation plans that can be disseminated to entering students to ensure that students are able to progress through their program of study and graduate in a timely manner
• Tracked and monitored conditionally admitted students to ensure completion of outstanding documents during the first nine (9) hours of enrollment
• Responsible for yearly program assessment of departmental goals, outcomes, and projected enrollment
• Followed up with students that have incomplete applications to assist in completing the process and/or collect data as to why the process was not completed
• Contacted inactive students to assist in the readmission process when appropriate, and to determine the cause of inactivity
• Developed exit survey, as part of graduation requirements, to evaluate overall satisfaction with the University, the Graduate School, and individual programs
• Coordinated major recruitment and preview events showcasing graduate degree programs and education offered by the institution
• Responsible for maintaining dissertation and thesis submission process by utilizing ProQuest as an administrator for the Graduate School
• Supervised Graduate Assistants in the department

DEVRY UNIVERSITY

2004-2013

2010-2013

Senior Career Services Advisor

• Provided career counseling to undergraduate and graduate students matriculating in various majors
• Led advisor managing a project focused on the creation of a career development workshop series designed to increase student and graduate career search success
• Coordinated and utilized staff to assist with creating and compiling presentations for workshop series
• Created a project timeline in which team is held accountable and expected to adhere so that presentations can be reviewed, revised, and submitted to compliance approval
• Responsible for training staff on career search/transition techniques, database documentation and career services policies and procedures - Responsible for training staff on career search/transition techniques, database documentation and career services policies and procedures
• Used Banner as a technology instrument to ensure proper documentation of students' academic progression
• Assisted and participated on specific Industry Advisory Councils to ensure that course offerings are productive and aligned to promote institutional and programmatic effectiveness for a positive student learning experience
• Assigned as the point of contact when the Associate Director is not available
• Worked directly with the Corporate Training Manager as a member of the Training Team to create, develop, facilitate, and provide feedback of trainings presented to pilot locations as well as to all 25 campuses

2007-2010

Associate Director of Career Services

• Participated in managing the overall strategic direction and operations of the career development office
• Provided university-wide leadership in assessing graduate and undergraduate career services outcomes compared to stated metrics and levels of student and employer satisfaction