• " Talk Now Consultations " shall mean, if available for the Client, on demand, non-diagnostic coaching by a qualified mental health practitioner.
  • “ Telehealth Consultations” shall mean any contact between an Enrollee and a Provider, relating to, as applicable and appropriate, the care and personal coaching of a patient with the use of telehealth technology. Telehealth Consultations shall include Remote Medical Consultations, Talk Now Consultations, Scheduled Consultations, Psychiatric Consultations & Health Coaching Consultations
  • SERVICES
  • For purposes of this Agreement, " Services " shall constitute the following:
  • During the Implementation Period, TimelyCare shall provide the following:
  • Facilitation of kickoff and service overview meetings;
  • Management of implementation timeline and deliverables;
  • Care protocol alignment;
  • Technical preparation of virtual care platform and services;
  • Creation and management of standard informational material and services toolkits;
  • Creation of secure record sharing workflow;
  • Platform validation and testing; and
  • TimelyCare training for Client stakeholders.
  • During the Service Period, TimelyCare shall facilitate access by the Enrollees to Telehealth Consultations. TimelyCare will provide the Enrollees with access to Telehealth Consultations 24 hours per day, 365 days per year during the Term (as such term is defined in Section 5(a) of the Agreement).
  • The following are applicable to TimelyCare's provision of Services:
  • In order to request a Telehealth Consultation, an Enrollee will navigate to TimelyCare’s web portal, mobile application, or otherwise contact TimelyCare to request a Telehealth Consultation.
  • TimelyCare will collect from the Enrollee information TimelyCare requires to facilitate the Telehealth Consultation, and then will facilitate a Telehealth Consultation.
  • The “ Service Area” for Telehealth Consultations provided shall be the state where the Client is located, plus any state in which the Professional Entities have a licensed healthcare provider or qualified practitioner available, as applicable.
  • Where applicable, TimelyCare will use its best efforts to facilitate the commencement of Telehealth Consultations as follows: (x) a Remote Medical Telehealth Consultation, within one hundred twenty (120) minutes of an Enrollee’s successful completion of a request for a Telehealth Consultation; (y) a first-available Talk Now Consultation within twenty-four (24) hours of an Enrollee’s successful completion of a request for a Telehealth Consultation; provided; however, that if the Enrollee is in crisis, TimelyCare will use its best efforts to commence the mental health Telehealth Consultation immediately at the time such consultation is requested; and (z) a self-scheduled mental health

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