KENTUCKY STATE UNIVERSITY POLICIES AND PROCEDURES

first, the Dean of Student Leadership, Conduct, and Health will notify the student that he/she will not accept the formal written complaint until the student attempts the other resolution process first.

Step 3. If the written complaint contains sufficient information and the student has exhausted the existing procedures to resolve the complaint (if applicable), then the Dean of Student Leadership, Conduct, and Health will record the complaint in the complaint tracking log and forward the complaint to the office responsible for resolution (responsible office):

  • Undergraduate and Graduate Academic Affairs Complaints: Registrar
  • Employee and Employment Matters: Director, Human Resources
  • University Facilities, Property, and Auxiliary Service Complaints: EVP, Finance & Administration
  • Student Engagement and Campus Life Complaints: VP, Student Engagement and Campus Life or Dean of Student Leadership, Conduct, and Health
  • Other Complaints: Appropriate office directly reporting to the University President.

NOTE: The Dean of Student Leadership, Conduct, and Health is not an advocate for any party to a dispute. The Dean of Student Leadership, Conduct, and Health is an advocate for a fair process. In most cases, the Dean of Student Leadership, Conduct, and Health will refer the matter to another office for resolution. The University has designed this process to ensure that the appropriate official considers the complaint and provides an impartial review.

Step 4. Within five (5) business days of receiving a formal written complaint from the Dean of Student Leadership, Conduct, and Health, the responsible official shall:

  1. provide the Dean of Student Leadership, Conduct, and Health with the name and office of the person primarily responsible for resolving the complaint; and
  2. notify the student of the office responsible for resolving the complaint.
  3. Step 5. Within thirty (30) calendar days of receiving a formal written student complaint from the Dean of Student Leadership, Conduct, and Health, the responsible office shall notify the Dean of Student Leadership, Conduct, and Health, in writing, about the resolution of the complaint.
  4. The notification shall include:
  5. the status of the resolution (open, closed-resolved, close-not resolved);
  6. the date the complaint was closed (if applicable);
  7. a brief description of resolution (if resolved) or reason/status (if not resolved); and
  8. how the student was notified of the resolution (if applicable).

If the case remains open, the responsible office shall provide an update to the Dean of Stu-dent Leadership, Conduct, and Health every thirty (30) calendar days. If a complaint remains open for more than sixty (60) calendar days, the Dean of Student Leadership, Con- duct, and Health shall notify the University President.