KENTUCKY STATE UNIVERSITY
POLICIES AND PROCEDURES
Kentucky State is committed to treating all students fairly and respectfully. Students should first attempt to resolve their concerns informally through collaboration and discussion. Students may resolve many issues by meeting with the concerned parties and/or scheduling an appointment to meet with a faculty or staff member and discussing the concern in a clear, honest, and respectful way. Some issues, however, may require resolution through an existing, prescribed process (see References). Not every written inquiry or concern from a student constitutes a formal written student complaint. Formal written student complaints typically involve requests for resolution after the University has denied a student an action or service and after the student has exhausted any existing procedures to resolve the concern. If a student concern cannot be resolved informally, or through an existing process, then the student may file a formal complaint through the Dean of Student Leadership, Conduct, and Health.
Note: It is not the intention of the University to use the formal written student complaint process as an appeal for a prior decision. If the University has resolved the student concern through an existing process, properly administered, and fundamentally fair, the University will generally deem that student's complaint resolved.
Submitting a formal written student complaint:
Step 1. Students may submit their formal written complaint in one of two ways:
Submit a formal written complaint by sending an e-mail to:
Mail or deliver a formal written student complaint:
The following information must be included for the submission to be considered a formal written complaint:
student first and last name;
student KSU ID Number:
student KSU email address:
specific information about the complaint - include dates, persons, and other information
steps the student has taken to resolve the complaint; and
an explanation of what the student would consider to be a satisfactory resolution to the complaint. If submitted in writing, the student's signature must be included in the complaint. Anonymous complaints are not accepted.
Step 2. Upon receipt of a written student complaint, the Dean of Student Leadership, Con- duct, and Health will contact the student via email to confirm receipt of the complaint. If the complaint is incomplete or lacking sufficient information, the Dean of Student Leader- ship, Conduct, and Health will notify the student. The Dean of Student Leadership, Con- duct, and Health shall also specifically state what additional information is needed before the complaint is considered a formal written complaint. If there is another resolution process prescribed by existing policy and it is clear the student has failed to follow that process.