Please note, the soonest your DSO can check with USCIS on your behalf is 15 days after the date you last contacted them. We can only request a courtesy inquiry and there is no guarantee that they will consider our request.

11. What shall I do if I received a notice from USCIS that I need to send them more information?

As soon as you receive the letter from USCIS, contact your DSO. She/he will review the reason for the letter together and help you prepare the requested document(s).

12. When I receive my EAD card, should I give a copy to DSO?

No, it is not required. You do not need to provide a copy of your EAD to your DSO. Also, your DSO does not have to make copies of EADs. Be sure to make both digital and paper photocopies of your EAD for your own records. However, it is a good idea to send a copy to your DSO.

13. What happens if my EAD card has incorrect information on it?

• Wait to receive a job offer so you can show your EAD to your employer. The correction process may require you to mail the incorrect EAD to USCIS. Ideally, you should wait to request the correction after your employer has copied your EAD for hiring purposes.
• To correct the EAD, submit a request through the USCIS website to correct a typographic error.

14. I have heard that I can apply for a “temporary” EAD card. Is this true?

In the past, students were able to apply for a temporary EAD card if their application was pending for more than 90 days. Processes have changed, and the government no longer issues temporary EADs. If your application is pending for more than 5 months, contact your DSO to get help.

15. I didn't receive my EAD card by mail. What shall I do if I think it is lost in mail?

You need to create an inquiry with USCIS.

If you haven't received your EAD and believe it is being lost or misdirected, consider completing this USCIS case assistance request form. Your DSO can also contact USCIS regarding your issues if you can provide consent by sending her/him your signed statement.

16. What if I lose my EAD card?