Self-Service: Users may reset their own password at any time by using the password self-service system at www.kysu.edu/resettool. Users must be enrolled in the system prior to its use.
IT Help Desk: Users may also have their password reset by contacting the IT Help Desk during business hours (8:00 AM – 4:30 PM). The user will be required to verify their identity with information such as their 8-digit KSU ID, the last four digits of their Social Security number, or by presenting a photo ID.
Compromised Accounts: If a password has been compromised, IT will reset the password and enroll the account in multi-factor authentication.
Any individual who violates this regulation may be subject to disciplinary action, including but not limited to termination, loss of data-access privileges, administrative sanctions, and personal civil and criminal liability.
KSU Information Security Policy
NIST Special Publication 800-63B
| Subject | Office | Telephone | E-mail |
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| General Questions | Office of the CIO | (502) 597-7000 | Wendy.Dixie@kysu.edu |
| Revision Type | Date of Issuance/Revision | Drafter(s)/Editor(s) |
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| Issued (New Policy) | May 2020 | Unknown |
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| Substantive Revisions | December 18, 2023 | Wendy Dixie and Zach Atwell |
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| Minor Revisions (New Template) | June 2025 | Wendy Dixie and Zach Atwell |
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