• Informal Resolution (Recommended First Steps). Students should first attempt to resolve complaints about a specific non-academic department or KSU service (e.g., Registrar, Bursar, Housing, IT, Library, Campus Safety) by communicating directly with the staff or management of that office or department.
  • Formal Complaint Routing. If a formal complaint is filed with the Vice Provost of Student Affairs, the complaint facilitator/administrator, after initial review, will typically assign the complaint for investigation and resolution to:

• Complaints Regarding KSU Employee Conduct (Not Covered by Discrimination or Harassment Policies)

  • The Director or Head of the specific department/unit providing the service.
  • The Vice President or other senior administrator overseeing that department/unit if the complaint involves the Director/Head or was not resolved at that level.
  • Informal Resolution (Recommended First Steps). For complaints regarding alleged unprofessional conduct of a KSU staff or faculty member (acting in their KSU capacity and not related to discrimination or harassment), students are encouraged to discuss the concern directly with the employee, if comfortable doing so. If not, or if unresolved, the student should approach the employee's direct supervisor or Department Chair/Unit Director.
  • Formal Complaint Routing. If a formal complaint is filed with the Vice Provost of Student Affairs, the complaint facilitator/administrator, after initial review, will typically assign the complaint for investigation and resolution to:
  • The employee's direct supervisor or Department Chair/Unit Director.
  • A higher-level administrator or the Department of Human Resources (HR), if the complaint involves the direct supervisor/Department Chair/Unit Director and was not resolved at that level.

Important Considerations for Routing:

  • The complaint facilitator/administrator will determine the most appropriate investigating official/body based on the nature of the complaint and KSU's organizational structure.
  • In all cases, efforts will be made to ensure that the investigating official/body is impartial and that no conflict of interest exists.
  • The routing process aims to address the complaint at the most appropriate administrative level capable of providing a thorough review and effective remedy.

Appeals Process

Grounds for Appeal:

The complainant or respondent (if directly affected by the outcome) may appeal the decision of a formal complaint under this policy only on the following grounds: