Interviewing relevant witnesses, if any.

Reviewing relevant documents and KSU policies.

The investigation should typically be completed within thirty (30) business days from the date the complaint was assigned for investigation. Complex cases may require more time, and the complainant and respondent will be notified of any extensions.

A record of the investigation will be maintained.

Following the investigation (or review of information if a full investigation is not required), the investigating official/body (or a designated decision-maker based on the investigation report) will make a determination based on a preponderance of the evidence.

A written decision, including the findings, rationale, and any corrective actions or remedies, will be issued to the complainant and, where appropriate, to the respondent(s) within ten (10) business days of the completion of the investigation.

The notification will also outline the process and timeline for appealing the decision, if applicable.

Informal Resolution (Recommended First Steps). Students should first attempt to resolve concerns regarding classroom instruction, course management, academic advising, or perceived unfair treatment by an instructor (unrelated to a grade) by communicating directly with the instructor. If unresolved, the student should then approach the relevant Department Chair, followed by the Dean of the College if the matter remains unresolved.

Formal Complaint Routing. If a formal complaint is filed with the Vice Provost for Student Affairs, the complaint facilitator/administrator, after initial review, will typically assign the complaint for investigation and resolution to:

The appropriate Department Chair (if the complaint involves an instructor and has not been reviewed at this level).

The Dean of the relevant college (if the complaint involves a Department Chair, or if it was not resolved at the Chair level).

The Office of the Provost (if the complaint involves a Dean, or if it was not resolved at the Dean level).