• The written complaint should include, at a minimum:
• oComplainant's name, student ID number, and contact information.
• oDate of submission.
• oA clear and concise statement of the complaint, including specific facts, dates, times, and locations.
• oName(s) of the individual(s) (if applicable) and their department/role.
• oAny supporting documentation (e.g., emails, photographs).
• oA description of any steps already taken to resolve the issue informally and the outcome.
• oThe specific resolution or remedy sought by the student.
• oThe complainant's signature (or electronic equivalent).

Acknowledgement and Initial Review:

• The complaint facilitator/administrator will acknowledge receipt of the formal complaint in writing (typically via KSU email) within five (5) business days.
• The complaint facilitator/administrator will conduct an initial review to:
• oDetermine if the complaint falls within the scope of this policy.
• oIdentify if it should be redirected to another office or policy. If redirected, the student will be notified.
• oAssess if the complaint contains all necessary information; further information may be requested from the complainant.
• oAssign the complaint to an appropriate KSU official or committee for investigation and/or resolution. This will often be the supervisor of the employee/unit involved, or a higher-level administrator if the complaint is against a department head.

Investigation and Fact-Finding:

• The investigating official/body will conduct a fair and impartial investigation of the complaint. This may involve:
• oInterviewing the complainant.
• oNotifying the respondent(s) of the complaint (providing a summary or copy, as appropriate) and providing them an opportunity to respond in writing and/or verbally.
• oInterviewing the respondent(s).