Student_Complaints_Policy.pdf — PaddleOCR-VL (Baidu)

To submit formal complaints in writing with as much specific information and supporting documentation as possible.
To provide accurate and truthful information.
To participate cooperatively in the complaint process.
To adhere to the timelines and procedures outlined in this policy.
To maintain appropriate confidentiality throughout the process.

Students are strongly encouraged to first attempt to resolve their complaint informally by directly communicating with the individual(s) involved (e.g., faculty member, staff member, department head) or the office/department where the issue arose.
This direct communication should occur as soon as possible after the event or issue giving rise to the complaint.
Students may seek advice from a trusted faculty member, advisor, or the complaint facilitator/administrator on how to approach informal resolution.
If a mutually satisfactory resolution is reached, the matter is considered closed. Documentation of informal resolution is advisable for personal records but not typically submitted formally unless required by a specific department.
If informal resolution is unsuccessful, inappropriate (e.g., due to fear of reprisal, seriousness of the issue), or the student is uncomfortable with this approach, the student may proceed to file a formal complaint.

If informal resolution is not achieved or is deemed inappropriate, a student may file a formal written complaint.
Formal complaints should be submitted to the Vice Provost for Student Affairs or designee. The Vice Provost or designee will assign an appropriate complaint facilitator/administrator.
The complaint should be filed as soon as possible after the event giving rise to the complaint, and generally no later than fifteen (15) business days after the incident or after conclusion of attempts at informal resolution. Exceptions to this timeframe may be granted by the complaint facilitator/administrator for good cause.