Timeliness. KSU will strive to address and resolve complaints within the timelines established in this policy, recognizing that complex cases may require additional time. All parties will be kept apprised of the progress and any delays.

Confidentiality and Privacy. Information related to a complaint will be handled with discretion and shared only with those who have a legitimate need to know in order to investigate and resolve the complaint, or as required by law (e.g., FERPA).

Non-Retaliation. KSU strictly prohibits retaliation against any student who files a complaint in good faith or participates in the complaint resolution process. Allegations of retaliation will be investigated separately and may result in disciplinary action.

Accessibility. Information about this policy and the complaint process will be readily available to all students. Accommodations will be provided for students with disabilities to ensure equal access to the complaint process.

Constructive Approach. The process is intended to be constructive, seeking resolutions that are fair and, where appropriate, contribute to institutional improvement.

To be treated with respect and courtesy by KSU officials.

To receive clear information about the complaint procedures and timeliness.

To file a complaint without fear of retaliation.

To receive a timely response to their complaint.

To be informed of the outcome of their complaint and the basis for the decision.

To appeal a decision in accordance with the appeals process outlined in this policy.

To be accompanied by an advisor (e.g., a fellow student, faculty member, or staff member not acting in a legal capacity) during formal complaint meetings, if desired. The advisor's role is to support the student, not to speak on their behalf or to disrupt proceedings.

To make a good-faith effort to resolve concerns informally, where appropriate.