Students are encouraged to consult with the Office of Student Affairs if they are unsure which policy or procedure applies to their specific concern.
Days when KSU is open for official business, excluding weekends and official KSU holidays.
A KSU student who files a complaint under this policy.
A written expression of dissatisfaction or concern by a student regarding KSU services, facilities, administrative actions, or the conduct of KSU employees, for which a remedy is sought and which falls under the scope of this policy.
A KSU official within Student Affairs responsible for receiving formal complaints, guiding students, through the process, ensuring adherence to policy timelines, and maintaining records.
A written complaint submitted in accordance with the procedures outlined in this policy when informal resolution is unsuccessful, inappropriate, or the complainant chooses to proceed formally.
A voluntary process of discussing a complaint with the individual(s) or office(s) directly involved to reach a mutually agreeable solution without initiating a formal complaint.
The standard of proof used in resolving complaints. It means that it is “more likely than not” that the alleged conduct or issue occurred or that the facts support a particular finding.
Any adverse action taken against an individual for making a complaint in good faith, testifying, assisting, or participating in any manner in an investigation or resolution of a complaint under this policy.