Utilize feedback from complaints to contribute to the continuous improvement of KSU programs, services, and processes.
This policy applies to a broad range of student complaints concerning KSU academic and non-academic services, programs, administrative actions, or interactions with KSU employees (faculty and staff acting within the scope of their KSU employment).
Examples of complaints that may be covered under this policy include, but are not limited to:
Dissatisfaction with KSU services or facilities.
Concerns about administrative processes or decisions not covered by other specific policies.
Alleged unprofessional conduct by a KSU employee not rising to the level of discrimination or harassment (which have specific policies).
Concerns related to academic matters not covered by a formal grade appeal or academic integrity policy (e.g., perceived unfair treatment by an instructor unrelated to a grade, issues with course delivery, or resources not meeting stated descriptions after attempts at direct resolution with the instructor/department have been made).
This policy does NOT apply to the following types of complaints, which may be addressed under separate, specific KSU policies and procedures:
Grade appeals.
Academic integrity violations.
Discrimination, harassment, or retaliation based on protected status.
Sexual misconduct, sexual harassment, and other Title IX-related concerns.
Student conduct violations.
Disability accommodations.
Financial aid appeals.
Admissions decisions.
Traffic and parking citations.