• The complaint facilitator/administrator may prepare an annual anonymized summary report of complaint activity (types of complaints, resolutions, trends) for KSU leadership to identify systemic issues and opportunities for institutional improvement.

Protection Against Retaliation

KSU strictly prohibits retaliation against any individual who, in good faith, files a complaint, provides information for an investigation, or otherwise participates in the complaint process under this policy. Any student who believes they have been subjected to retaliation should immediately report it to HR and/or the Office of General Counsel. Reports of retaliation will be investigated promptly, and appropriate action will be taken if retaliation is found to have occurred.

External Complaint Options

Students are encouraged to exhaust all KSU complaint and appeal procedures before seeking external resolution. However, student have the right to file complaints with external agencies.

• Accrediting Body. Kentucky State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Information on their complaint process against member institutions can be found on the SACSCOC website. Complaints to SACSCOC should relate to alleged non-compliance with accreditation standards.
• State Authorizing Agency. The Kentucky Council on Postsecondary Education (CPE) is the state agency responsible for coordinating higher education in Kentucky and has a process for addressing student complaints against public and private institutions.
• U.S. Department of Education. Students may contact the Department of Education for issues related to federal financial aid or civil rights.

REFERENCES AND RELATED MATERIALS:

• KSU Academic Policies
• KSU Student Affairs Policies

CONTACTS:

HISTORY: