POLICY TITLE: Student Complaints

APPLIES TO: Students

ADMINISTRATIVE AUTHORITY: Office of the Vice Provost of Student Affairs

APPROVED BY: Kentucky State University Board of Regents

EFFECTIVE DATE: August 8, 2025

NEXT REVIEW DATE: August 8, 2028

POLICY STATEMENT:

Kentucky State University (KSU) is committed to providing a high-quality educational experience and a supporting campus environment for all students. KSU recognizes that students may occasionally have complaints or grievances regarding aspects of their university experience. This policy provides a clear, fair, and timely process for students to voice and seek resolution for such complaints.

The purpose of this policy is to:

• Establish a transparent and accessible system for submitting and addressing student complaints.
• Ensure that complaints are handled respectfully, impartially, and in a timely manner.
• Provide a formal process when informal resolution is not possible or appropriate.
• Protect students from retaliation for filing a complaint in good faith.