• Some common conditions that can be treated using LiveHealth Online:
  • Cold and flu symptoms
  • Allergies
  • Sinus infections
  • Migraines
  • Upper respiratory infections
  • Bronchitis
  • Go to livehealthonline.com and log in or download the app to register. Select LiveHealth Online Medical and choose the doctor you'd like to see.

Call 888-548-3432 or 844-784-8409.

Telehealth through providers other than as mentioned above

Telehealth is also a covered benefit with any network provider that offers telehealth. You will be responsible for any cost-share, including your deductible, co-payment, and co-insurance, if you use a telehealth service other than a LivingWell Health Clinic, or LiveHealth Online.

24/7 NurseLine

If you have an emergency or questions for a nurse, you can call 24/7. The NurseLine provides you with accurate health information anytime of the day or night. You will receive one-on-one counseling with experienced nurses via a convenient toll-free number, 877-636-3720. A staff of experienced nurses is trained to address common healthcare concerns such as medical triage, education, access to healthcare, diet, social and family dynamics, and mental health issues.

  • Specifically, 24/7 NurseLine features:
  • A skilled clinical team — a registered nurse (RN) who helps assess your systems, understands medical conditions, ensures you receive the right care in the right setting, and refers you to programs and tools appropriate for your condition;
  • Bilingual RNs, language lines, and hearing-impaired services;
  • Access to the Audio Health Library, containing hundreds of audio tapes on a wide variety of health topics;
  • Proactive call backs within 24 to 48 hours, referrals to 911 emergency services, poison control, and identification of emergency or urgent care for children; and
  • Referrals to relevant community resources.

Tobacco Cessation

Over the Counter and Prescription Medications

  • You can get over-the-counter nicotine replacement therapies, without a prescription, at no cost if you meet all the following requirements:
  • You are a member of KEHP;
  • You are a tobacco user (planholder and/or dependent), 18 years old or older, and listed as a tobacco user on the KEHP health insurance form.

Call 888-581-8834 for more information about over-the-counter therapies. You can get prescription medications to help you with quitting tobacco as well! You need a prescription from your doctor and the medication needs to be on the preventive services list that you can find by visiting here.

To take the first step and get more information about the programs available, visit here or call 844-402-5347.

Freedom from Smoking

The American Lung Association has helped hundreds of thousands of people quit smoking through Freedom From Smoking. Available in small group clinics or online, Freedom From Smoking helps you develop a plan of action leading to a quit day and provides the support you need to remain smoke free. Based on current addiction and behavior change models, the program addresses the difficulties of quitting in a sensitive, supportive style and is backed by certified tobacco cessation counselors.

Support is available in person, by phone, or through online chat. Visit lung.org/ffs or call 800-LUNGUSA (800-586-4872).

Quit Now Kentucky

This phone-based service provides one-on-one help from a trained tobacco cessation counselor. To learn more, call 800-Quit-Now (800-784-8669).

  • In addition to choosing one of the approved programs, these online tools and resources can help you live a tobacco-free life.
  • The Centers for Disease Control and Prevention offers cessation tips, tools, and research on their How to Quit website at cdc.gov/tobacco/quit_smoking.
  • Visit smokefree.gov, a website dedicated to helping smokers quit. You can access helpful articles, tips, and apps, and build your own plan to quit.
  • For more information about these programs and resources to help you stop smoking, call 844-402-5347, Monday through Friday, 8 a.m. to 8 p.m. ET.