KYSU Online Faculty Handbook
policies, the communication can encourage the submission of assignments even if there are late penalties and seek ways to work with the student to re-engage with the course.
Instructors should regularly reach out to students below a “C” average in a course throughout the term. This communication can include additional learning resources, i.e., assignment examples, field questions on challenging content, supplemental readings, videos, etc. Additionally, instructors can offer deadline extensions or re-submissions if appropriate.
Instructors will be trained to be well-versed in the specific student support services that will help triage these situations. Instructors are encouraged to discuss these situations with their Faculty Mentors.
4.3.10 Monitoring Periods of Inactivity
Students participate in the online course by demonstrating academic engagement with the content. They do this initially by completing a course requirement or assignment or communicating with the instructor about the course content. See Section 4.3.1 – Establishing the Active Roster for more details.
After that, students must remain in regular academic engagement with the course to avoid an unsanctioned period of inactivity lasting 21 days. At any point in the course, if a student fails to demonstrate academic engagement for 21 consecutive days, the student should be administratively withdrawn from the course. When a student is administratively withdrawn from a course due to an unsanctioned period of inactivity lasting 21 sequential days, it is to establish the date that the student ceased attendance in the class. Instructors should work with their Faculty
60 “Since instruction by distance education technologies does not allow for the same degree of interaction between students and teacher that is possible in a traditional classroom setting, provision should be made for the students to confer personally with the teacher at designated times” (https://www.aaup.org/report/statement-online-and-distance-education).
Mentor to communicate this status to the Registrar and other administrators on the 22nd day of non-attendance.
See also the KYSU Online Course Attendance Policy.
4.3.11 Student Support Referrals
Online faculty should be familiar with the various student services available to online students. Information about service offices can be found on the KYSU website. Online faculty can refer students to these resources as relevant for online students to ensure that each student is aware of their access to support. In particular, instructors should proactively refer students to the Online Student Support Concierge for questions involving course selection, registration, and general student support needs. The Online Student Support Concierge is the primary point of contact for online students who need assistance navigating university services and processes.
4.3.11.1 Student Support Services
Student Support Services provides academic, social, and cultural support for students to increase retention, persistence, and graduation of students. Students are encouraged to visit the student support services webpage to explore the available services.
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