All vehicular equipment, tools, and appurtenances will be thoroughly inspected for proper operation. All operating personnel will be placed on standby in the event of weather related problems. The VMUS operations and admin staff will be prepared for handling of trouble calls from customers and dispatching to field personnel.
Call Center support includes:
Outage Management System (OMS)
Field Dispatching
Coordinating with VMUS' Qualified Emergency Electrical contractors
Customer Callbacks
Response Prioritization:
First Priority: Response to imminent threats to life and/or public property
Second Priority: Removals of immediate hazards (fallen trees, power poles, etc.)
Third Priority: Clearing of arterial roadways
Fourth Priority: Maintenance of traffic control/closures to prevent potential accidents
Fifth Priority (Post Storm Activity): Follow-up work such as addressing storm-related potholes and residual clean-up of all streets that have remained in a "passable and drivable" state
Referral Protocol:
Flooding of structures on private property- Businesses will be advised to call 911 for Fire Department assistance
Facilities associated with private utilities will be referred to appropriate company
All storm related issues involving streets, curbs and gutters, sidewalks, trees in the right of way, catch basins, and miscellaneous drainage facilities will be referred to the City's Maintenance and Operations Division.
During EOC activation period, all routine maintenance programs and requests will be suspended and deferred.
VMUS will track the following metric to measure the performance of this Wildfire Mitigation Plan: (1) Number of fire ignitions caused by utility equipment.