based on citizen surveys, departmental statistical data and a summary of departmental performance programs presented at the end of each department's section in the budget.

When comparing the actual data from FY 2024 to FY 2025, the overall departmental performance decreased 2.9%. However, the performance measures show an increase of 3.5% the following year. The total projected departmental performance for FY 2027 reports an increase of 4.0%, which is trending upwards. The HR department estimates fewer applications and interviews in FY2026; however, the department projects an increase for FY2027. The Public Works Street Maintenance had fewer lengths of street resurfaced and resealed between FY2024 and FY2025 but anticipates an increase in projected FY2027. The Building Services Department experienced a 27.1% increase in inspections, single family home and commercial building permits issued. The Police Department has reported fewer 911 service calls and a decrease in the number of arrests between FY2024 and FY2025. The Library experienced a decline in the volume of collections and the number of items circulated, however there was a significant increase in the number of adult and youth participants in library events. Development Services reported a 45.7% increase in services, specifically in annexations, and new Business Tax Applications.

The best consistent performance was the Parks & Recreation Department. The swimming pool was reopened after a closure in FY2025 due to major repairs. The Youth Programs continue to serve children and increase participation year over year. The Senior Programs, which include breakfast and yoga classes.

Looking ahead to projected FY 2027, Fire, Parks & Recreation, Development Services, and Human Resources are expected to demonstrate optimistic increases in services. Other departments such as Police, Library, Code Enforcement, Finance and Purchasing, Human Resources, Public Utility Services and Public Works Services also show a slight increase in services.

The economy's steady inflation rate has contributed to an increase in estimated services levels as the City of Eustis is recovering from economic stagnation. The current economic outlook is positive, and it is anticipated that we continue to see positive changes for the City.

75