Public Utilities Department Key Performance Indicators (KPIs)
| Strategic Plan Priority | Strategic Plan Goal | Measures Type | Program Performance | Actual FY 2023-24 | Actual FY 2024-25 | Estimated FY 2025-26 | Projected FY 2026-27 |
|---|---|---|---|---|---|---|---|
| Competent & Effective Government | Goal #3 | Efficiency | Number of Water Units Served Monthly | 12,065 | 12,468 | 12,872 | 13,296 |
| Competent & Effective Government | Goal #3 | Efficiency | Average Daily Water Flow in Million Gallons | 3.68 | 3.66 | 3.7 | 3.77 |
| Competent & Effective Government | Goal #4 | Efficiency | Answered Phone Calls by CRS | 27,111 | 23,327 | 21,420 | 23,562 |
| Competent & Effective Government | Goal #4 | Efficiency | Phone calls Routed to VoiceMail | 1,992 | 7,621 | 12,696 | 13,966 |
| Competent & Effective Government | Goal #4 | Efficiency | Outgoing Calls | 6,310 | 16,019 | 17,279 | 19,007 |
| Competent & Effective Government | Goal #3 | Outcome | New Water Meters Installed | 261 | 302 | 349 | 403 |
| Total Public Utilities Services | 47,743 | 59,741 | 64,620 | 70,237 |
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